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Frequently Asked Questions

Coronavirus Frequently Asked Questions

We have had many questions from tenants regarding what will happen going forward so have compiled a list of questions we have received to help everyone. We will be updating this and will update you all if we have any further information.

For All Tenants:

-I am leaving to go back home, do I still have to pay my rent and bills?

Yes, you are still liable of the duration of your tenancy and utility bill payments until the end of your tenancy. This is an unprecedented time but it is a bit like you going home for the Christmas break.

-What happens if this lockdown goes on until the summer when I need to move out?

At present it looks as though restrictions on movements will have been relaxed by the end of June. If they have not, we will contact all tenants’ in houses that are managed by Cardiff Student Letting and advise on what alternative procedures have been put in place. Similarly, tenants’ in houses that are managed directly by the landlord should liaise directly with their landlord on alternative move out arrangements.

-I have signed a tenancy for the next academic year in Cardiff, can I move in early If I remain in Cardiff?

If you have a tenancy that starts from 1st July for the next academic year and have previously stated that you would like to live in the property from September, yes there is a possibility of moving in during the summer period if essential. This would mean paying additional rent in most cases. Please let us know as soon as possible.

-I am likely to move back home and unsure whether I am returning for the next academic year but signed a tenancy agreement. Can I terminate this agreement?

Sadly not, we would strongly advise at this stage not to rush into any decision regarding the situation in 6 months time. You are already legally bound to the terms of the new agreement and therefore in order to not be liable for the next academic year, you will have to find a replacement tenant. Until this happens, you are still bound to the agreement. 

For tenants currently in a house managed by Cardiff Student Letting:

-Will you still be conducting inspections during this period?

No, in the short term we will not be carrying out any interim inspections on properties. We do envisage that closing inspections will go ahead as normal at the end of June/beginning of July.

-What shall I do if I get locked out?

As our office will be closed for the foreseeable future, please note this will mean that we will not be open for tenants to borrow our office set of keys. Unfortunately, this means that if you do lock yourself out of the property or room, you will need to call out a locksmith to get you back into your room. Please familiarise yourself with your tenant information pack for up to date contact information of emergency contractors including the locksmith. If the fault is due to the lock itself, the emergency locksmith in your pack will contact Cardiff Student Letting and we can then process the invoice. For any other reason other than the lock failure itself, you will be liable to pay for the cost of the locksmith, who usually do require an upfront payment.

-What shall I do about maintenance issues at the house?

As you will already know, you can report maintenance issues via our website. This is the quickest and best way that you can get the information to us. Going forward, please only report maintenance via the website. Our contractors will still be visiting properties to fix issues but may require tenants to clean the areas before a contractor visit and go into another room when the contractor is present.

As the office will be closed, contractors will more than likely need a tenant to be home in order to let them in.

-What shall I do if I still have my keys but not intending to return to Cardiff?

You can keep hold of your keys until the end of the tenancy but if you would like to return them, the best method would be by post. The Students' Union is still open for deliveries and someone on the property who can sign for deliveries. If you do want to send your keys to us, you can do so but please ensure you write inside the envelope a note with your full name, and which room you are in within the house and the road name. Please do not put the house number for security purposes.

-What do I need to do if I need to contact the office?

Please email us at: [email protected] if you are a current tenant. The office is closed but we are working remotely and can be contacted by email, Monday-Friday 9am-5pm. Please report maintenance issues in the usual way via out website.

Report Maintenance Issue

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